Frequently Asked Questions:

Q) What can FamilyRoots do for me?
A) We can research your family's background. And not just come up with dry data such as names and dates, but also in many cases particulars about individual ancestors of yours.

Q) Where does FamilyRoots gather this information?
A) From official archives existing in almost every country of the world. We are associated with professional genealogists in several European countries and these experts know exactly where to search. They speak (and, of course, read) many different languages and can quickly decipher old records.

Q) How long does it take to conduct a search?
A) That depends entirely on how far you want to travel back in time. In almost every case you can trace a family name back to the 1600s, and in many cases much further back than that. An initial search may take 3 to 4 weeks.

Q) How reliable is the information gathered by FamilyRoots?
A) Very! The information provided by our experts can be considered 100 percent correct going back some 300 to 350 years. Beyond that, we may in some instances uncover the occasional conflict as we run into divergent source material. When that happens, we provide our clients with both options, stressing, however, the source we consider the most reliable.

Q) Ah yes, and how much does it cost?
A) FamilyRoots charges a research fee of US$12 an hour. New clients must make a deposit of two hours of research time (or $24) before we can take on a case. However, we guarantee results and full satisfaction. (Your deposit will be returned to you if we fail to come up with any results within the stipulated time frame mentioned in the contract). Our bank references are: Toronto-Dominion Bank, Aldergrove, and the Aldergrove Credit Union.

Q) Okay, how do I pay?
A) You may pay by check (made out in US funds), by postal money order, or by any major credit card. As it is still not absolutely safe to submit credit card information electronically, this information can be conveyed to us by letter, by telephone, or by fax. Our snail-mail address is FamilyRoots, 6546 County Line, Aldergrove, BC, Canada V4W 1P8. Our telephone number is (604) 856-8217, and our fax number (604) 856-5212. We recommend sending the information (credit card, number and expiry date) by fax. The quickest and most cost efficient way.

One final word:

And, finally, we will be happy to help you find your Family Roots.
We will be pleased to hear from you and wish you all the best in your efforts to connect with the past by discovering your own roots.

Genealogically yours,

for FamilyRoots™

Rudy Langmann

Back to Origins Index Back to Roots page